Fa9991 Terms & Conditions — Please Read Before Use

This Terms and Conditions document fa9991 and every member using its platform. fa9991 website (fa9991.net) or mobile application, you are automatically deemed to have accepted these terms.

Key terms used in this document:

• "Platform" Refers to the fa9991 website, mobile app, and all related services.
• "Member" or "User" refers to any individual registered on fa9991.
• "Bonus" Refers to any promotional offer, free spin, or cashback provided by fa9991.
• "Wagering Requirement" refers to the requirement to place a specified amount in bets before bonus funds can be withdrawn.
• "KYC" refers to the identity verification process (Know Your Customer).

To create an account at fa9991, the following conditions must be met:

• You must be at least 18 years years of age or older. Account registration by minors is strictly prohibited.
• You must provide your full name, date of birth, address, and mobile number accurately at the time of registration.
• Each individual is entitled to only One Account can be created. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• Fa9991 may request a copy of your National ID or passport for identity verification at any time.
• Accounts created with false information will be suspended immediately, and deposited funds may be forfeited.

After registration, fa9991 will send an OTP to your registered mobile number. Deposits and withdrawals will not be available until your account is verified using that OTP.

The following payment methods are currently supported on fa9991:

You must use your own mobile banking account when making a deposit. Deposits from third-party accounts will not be accepted and will be returned.

• A maximum deposit limit per transaction applies — visit the Help Centre for details.
• No additional charges are applied to deposits.
• If a transaction fails, the amount will be refunded within a maximum of 24 hours.

The following rules apply to withdrawing winnings from fa9991:

• Withdrawals must be made using the same payment method used for the deposit.
• Minimum Withdrawal Amount ৳1,000।
• KYC verification must be completed before your first withdrawal.
• Withdrawal requests are typically 5 to 15 minutes processed within.
• Funds under withdrawal cannot be used for betting while the withdrawal is being processed.

Bonus funds must meet the specified wagering requirements before any withdrawal can be made. If wagering is not complete, the bonus balance cannot be withdrawn — however, there is no restriction on withdrawing real money.

Fa9991 regularly offers a variety of bonuses and promotional offers. The following general terms apply to all bonuses:

• Each bonus has its own wagering requirement, which is typically 20x to 40x the bonus amount .
• Only one bonus can be active at a time.
• Certain games or categories may be restricted when playing with bonus funds.
• The welcome bonus is available to new members only and can be claimed after the first deposit.
• Bonuses are generally valid for 7 to 30 days up to.
• Any unused bonus will be automatically cancelled upon expiry.

Fa9991 reserves the right to modify, suspend, or cancel any bonus offer at any time. In the event of any bonus-related dispute, fa9991's decision shall be final.

The following general rules apply to all gaming and betting activity on the fa9991 platform:

• You must have sufficient balance before placing a bet. Any bet placed without adequate balance will be considered void.
• Once a bet is confirmed, it cannot be cancelled or changed.
• If a game is interrupted due to a technical error, fa9991 reserves the right to refund the stake for the affected bet.
• Internationally recognised sources are used to determine outcomes in Sports Betting.
• Live Casino game results are broadcast in real time and are final.

All games on fa9991 are powered by RNG (Random Number Generator) technology, which ensures that every outcome is completely random and cannot be predicted or manipulated by anyone.

The following activities are strictly prohibited on the fa9991 platform:

1. Creating Multiple Accounts: Having multiple accounts under the same identity is strictly prohibited.
2. Bonus Abuse: Attempting to claim the same bonus multiple times or using a bonus in violation of the terms.
3. Fraud & Manipulation: Using software, bots, or any other method to gain an unfair advantage.
4. Money Laundering: Attempting to legitimise funds obtained from illegal sources through gaming.
5. Using Another Person's Account: Accessing or using another person's account is strictly prohibited.
6. Hacking or System Intrusion: Any attempt to gain unauthorised access to fa9991's systems.

Involvement in any of the prohibited activities listed above will result in immediate account suspension, forfeiture of all balances, and legal action where applicable.

Fa9991 may temporarily or permanently close an account under the following circumstances:

• In the event of a breach of the terms and conditions.
• If any discrepancies are found in the information provided during KYC verification.
• If evidence of suspicious transactions or fraudulent activity is found.
• At the member's own request (self-exclusion).
• In cases of extended inactivity (more than 12 months).

Members may request account closure at any time. If a balance remains at the time of the request, it will be returned after all relevant checks are completed.

Fa9991 believes that gaming should be a source of entertainment, not addiction. We place responsible gaming at the top of our priorities. To support this, fa9991 offers the following features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum limit on how much you are willing to lose within a given period.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Exclude yourself from the platform on a long-term or permanent basis.

If you or someone close to you feels that gaming is becoming an addiction, please reach out to our support team. We are always ready to provide the help you need.

Fa9991 is not liable for the following:

• If a game or bet is interrupted due to loss of internet connection.
• Any loss or damage arising from issues with third-party software or devices.
• If account credentials are compromised due to the member's own negligence.
• When a service must be temporarily suspended for legal reasons.

Fa9991's total liability shall not, under any circumstances, exceed the amount of real funds in the member's account.

For any disputes or complaints, please contact our customer support team in the first instance. Most issues are typically resolved within 72 hours.

• Once a complaint is submitted, we will provide you with a reference number.
• Once the necessary information and evidence have been gathered, our team will investigate the matter.
• The outcome of the investigation will be communicated to your registered email or mobile number.
• If you disagree with a decision made by fa9991, you may appeal to the relevant regulatory authority.

For all disputes, complaints may be submitted in English or Bengali. Verbal complaints must be followed up with written confirmation.

If you have any questions or feedback regarding these Terms and Conditions, please get in touch with us:

• Email: support@fa9991.net
• Help Center: fa9991.net/help-center
• Live Chat: Available after logging in to the platform (24/7)

Our support team is available 7 days a week, 24 hours a day, ready to assist you. To receive support in Bengali, type "Bangla" in the live chat.